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Return Policy

At WAVEDIALMODS we are committed to ensuring your complete satisfaction with every purchase. 

PLEASE NOTE: WE CANNOT OFFER RETURNS FOR WATCHES THAT WERE CUSTOM OR BESPOKE MADE, WE CAN ONLY OFFER FREE EXCHANGES.

Our Returns Process:

  1. Initiate Your Return: To initiate a return, simply contact our customer service team within 30 days of receiving your order. You can reach us via email at support@wavedials.com. Please provide your order number and the reason for the return.                                           
  2. Condition: Please ensure that the item(s) you wish to return are unused, unworn, and in their original packaging, with all tags attached.
  3. Shipping Your Return: You will be responsible for shipping the item(s) back to us. However, we offer free return shipping labels for eligible returns. These labels will be provided to you upon request.
  4. Inspection and Refund/Exchange: Once we receive your return, our team will inspect the item(s) to ensure they meet our return policy criteria. Upon approval, we will process your refund promptly. Refunds will be issued to the original method of payment within 1 day

Conditions for Returns:

  • Items must be returned within 7 days of the delivery date.
  • Items must be unused, unworn, and in their original condition.
  • Original tags and packaging must be intact.
  • Personalized or customized items cannot be returned unless they are defective or damaged. We are happy to repair or exchange any faulty items too!

Exchanges:

We also offer direct exchanges at this time. If you would like to exchange an item for a different size, color, or style, we recommend initiating a return for the item you wish to exchange and placing a new order for the desired item.

Cancellation during the build:

Please note, if you decide to cancel your order whilst it is in the process of being built, there will be a £40 fee due to the labor and parts used during the process. If you would like to cancel an order please notify us within 24 hours after the purchase time, so that we can cancel it without a fee.

Contact Us:

If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is exceptional.

Thank you for choosing WAVEDIALMODS. We appreciate your business!

1 Year Warranty

We proudly stand behind the quality and durability of our products, and that's why we offer a comprehensive 1-year warranty on all purchases made through our website. We are committed to ensuring your complete satisfaction with your shopping experience, and this warranty serves as our promise to you. If, within the first year of ownership, you encounter any defects in materials or workmanship, we will repair or replace the item at no cost to you.  

Luxury Quality

Wavedialmods the materials selected for our watches are a symphony of luxury and durability. Fine stainless steel, brushed titanium, and sumptuous leather intertwine seamlessly to create a harmonious blend of strength and style. 


Our commitment to using only the highest quality materials ensures that our watches are not just accessories; they are heirlooms that stand the test of time, both in design and durability.

Secure payment

Safeguarding your data. Encrypted payment. Trustworthy shopping.

Worldwide shipping

FREE ROYAL MAIL SHIPPING : We prioritize getting your items to you as quickly as possible. Our streamlined order processing ensures that your purchase is dispatched swiftly. All products will be sent via a Royal Mail Tracked and Signed Service.


Hassle-Free Returns: In the rare event that you need to return an item, our return process is just as seamless. We are committed to making your shopping experience as stress-free as possible.